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TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
odpalaj.pl
§1. General provisions
The Seller provides Services in accordance with the Regulations and the provisions of generally applicable law.
The Services are provided via the Store's website 24 hours a day and 7 days a week.
The Seller makes these Regulations available on the Store's website and may make it available in the Customer Account or attach it to e-mail messages containing statements about accepting Customer offers . Customers may at any time: gain access to the Regulations, record them, acquire and restore by printing or saving on a data carrier.
The information provided on the Store's website does not constitute an offer of the Seller in the meaning of Art. 66 of the Civil Code, and only the invitation of customers to submit offers to conclude a contract, in accordance with art. 71 of the Civil Code.
In order to use the Store, the Customer must have a teleinformation device with Internet access, a correctly configured web browser in the current or previous version: Microsoft Edge , Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript support enabled, as well as an active and correctly configured e-mail account.
Using the Store may involve the Customer incurring costs of fees for access to the Internet and data transmission, to the extent established in the contract with the telecommunications operator whose services are used by the Customer.
§2. Account registration in the store
The Agreement for the provision of the Customer Account Service is concluded for an indefinite period when the Seller confirms the registration of the Customer Account.
The subject of this Customer Account Service is to provide the Customer Account panel, which allows, among others. management of customer data and orders.
To create a Customer Account, you must register voluntarily and free of charge. It takes place by filling in and sending to the Seller the registration form, which is available in the area of the Store's website.
The condition for the correct completion of the registration form is to complete all its mandatory and possibly optional fields, with using true, complete and customer-related data or information.
Before sending the registration form, by checking its appropriate box, the Customer should declare that he has read the Regulations and accepts its provisions.
Before sending the registration form, by selecting the appropriate one, the Customer may voluntarily declare that he agrees to the processing of his personal data for marketing purposes by the Seller.
The Seller informs that the marketing goals indicated above may include, in particular, sending commercial information by the Seller, using contact details of the client. The consent referred to in the above point may be withdrawn at any time.
The registration form is sent to the Seller using the Store's functionality and through it.
The use of the Customer Account is possible after its creation and then logging in with the appropriate login and password.
The termination of the Customer Account Service Agreement may be made without giving a reason and at any time, using its functionality or by sending the Customer's statement on this subject to the Seller, e.g. by e-mail or letter.
§3. Basic functionalities of the store
The Seller provides the Customers with the following basic functionalities of the Store:
providing the contact form,
providing the search engine Of the Goods,
adding the Goods to the list of favorites,
making the advertising offer of the Goods available on social media,
map sharing,
Goods notification.
To use the functionality of the contact form, complete its mandatory fields, enter the desired content, and then send a message to the Seller. The Seller will answer immediately, using the Store's functionality, by phone or electronically by sending an e-mail.
To search for Goods in the Store, enter the desired content in the Store's search engine area. and then approve it. The functionality allows you to search the Store's resources using the keywords entered by the customer. In addition, the functionality may allow you to perform an advanced search in terms of selected criteria.
. To use the functionality of adding a Good to the list of favorites, add the Product to the list of favorites. The subject of the functionality is the temporary storage of the advertising offer of the Goods in the memory of the website.
To use the functionality of making the advertising offer of the Goods available on social media, use the buttons assigned to these media, published in the area of the Product's advertising offer. In order to use this functionality, it is required to have a user account in selected social media.
To use the map functionality, the website containing the map must be displayed. The functionality allows you to view the location of the Seller's seat.
To receive a notification of the availability of the Goods, use the functionality of the notification of the Goods. The Seller will provide this information immediately by sending an e-mail when the Goods are available again on the Store's website.
The use of some of the above-mentioned functionalities may require having a Customer Account and logging in to it. The Seller reserves the right to temporarily disable or introduce new functionalities.
§4. Orders placed via the Store
Orders for Goods can be placed via the Store's website 7 days a week, 24 hours a day, using the Cart function. After completing the list of orders for Goods, in the Cart area, the Customer proceeds to the order.
If the Customer is a logged-in Customer Account, he proceeds to the next stage of placing the order as a logged-in Customer.
If the Customer is not the logged-in owner of the Customer Account, he / she chooses the method of placing the order:
using the Customer Account that will be registered. Then the Customer registers the Customer Account and uses it to proceed to the next stage of placing the order.
without using the Customer Account. Then the customer goes to the next stage of placing the order.
using your Customer Account. Then the customer goes to the next stage of placing the order.
After choosing the method of placing the order, customer enters or selects:
billing information,
delivery information, including the delivery method and address,
payment method.
Placing an order is preceded by the Customer receiving by displaying in the Cart area information about the total price for the order, including taxes and related costs, in particular costs Deliveries and payments.
Placing an order may take place by using the appropriate button in the Cart and is tantamount to submitting to the Seller by the Customer an offer to conclude a contract for the Sale of Goods included in the order.
Before sending the order form, by checking the appropriate control box, the Customer should declare that he has read the Regulations and accepts its provisions.
The order placed may be changed by The Customer until he receives information about the dispatch of the Goods by the Seller.
Changing the order may include its cancellation, partial cancellation, extension with additional Goods, change of the Delivery address.
The Seller shall immediately inform the Customer about the impossibility of accepting the order in the event of circumstances causing it. This information is provided by phone or e-mail. The information may constitute the rejection of the offer in its entirety or the following suggestions for modifying the order:
rejection of the offer in the part that cannot be realized, which results in the conversion of the contract value,
dividing the Goods to be Delivered into a part that can be Delivered at a later date, which does not result in the conversion of the value of the order.
Acceptance of the Customer's offer made by the Seller, subject to the change referred to in the above point, shall be considered a new offer, requiring acceptance by the Customer in order to conclude a Sale contract.
The Seller confirms that the order has been accepted by sending an e-mail immediately. This message contains the terms of the concluded Sales contract agreed by the parties, as well as the data entered by the Customer in the order form in order to detect errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with correct data.
Confirmation of the order is tantamount to acceptance by the Seller of the offer to conclude the Sales contract submitted by the Customer.
§5. Telephone orders
The Seller allows you to place orders for the purchase of Goods by phone.
In order to place a telephone order for the purchase of Goods, contact the Seller using the telephone numbers provided on the Store's website, and then place the order orally.
The Seller confirms the acceptance of the telephone order by immediately sending an e-mail containing information about the content of the concluded contract. This message contains the terms of the concluded Sales contract agreed by the parties, as well as the Customer's data, in order to detect any errors that may occur. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with the correct data.
In order to conclude a Sales contract, the Customer is obliged to confirm his will its conclusion in response to the above-described message from the Seller.
Confirmation of the will to conclude a Sale contract is tantamount to its conclusion.
§6. Sale
The Seller provides the Customer with the Remote Sale of Goods Service.
The subject of the Sales Agreement includes the Seller's obligation to transfer the ownership of the Goods to the Customer and release them, and the Customer's obligation to collect the Goods and pay the Seller the price of the Goods.
The Seller reserves the right to conduct promotional campaigns, in particular to reduce the price of the Goods or Services until a specified date or until the stock is exhausted Goods subject to promotion.
By concluding the Sales contract, the Seller undertakes to deliver the Goods to the Customer without defects.
The conclusion of the Sales contract takes place upon confirmation of the acceptance of the Customer's order by the Seller.
The Goods are released at the time specified in the description of the Goods.
Time of delivery The goods may change in the event of a change of the order by the customer.
The Goods are released:
if the Customer selects the Delivery via the Carrier option, on Business Days to the address provided by The Customer,
if the Customer chooses the option of Delivery to the Parcel Locker via the Carrier, on Working Days to the Parcel Locker selected by the Customer,
- if the Customer chooses to collect the Goods in person, at the Store's headquarters on Working Days between 8: 00-16: 00.
Detailed information on the available Delivery methods, Carriers and related costs are published on the Store's website and the Customer is informed about them during the ordering process.
The Goods are released not earlier than after the payment by the Customer.
Confirmation of the release of the Goods to the Carrier for Delivery may be made by sending an e-mail to the Customer's e-mail address.
The risk of accidental loss or damage to the item passes to the Consumer upon its delivery to the Consumer.
If the Customer chooses the Delivery option via the Carrier, it is recommended that the delivered shipment be inspected by the Customer in the presence of the Carrier.
In the event of damage to the shipment, the Customer has the right to request the Carrier to draw up the appropriate protocol.
§7. Payment
The value of the payment for the Sale is determined on the basis of the price list of the Goods available on the Seller's website at the time of ordering the Goods.
The prices given on the Store's website for a given Product are gross prices in Polish zlotys and include VAT, but do not include the costs of Delivery of the Goods and the selected form of payment.
The costs of the transaction and the Delivery of the Goods are borne by the Customer.
The total price of the order, visible in the Cart area before placing the order and after choosing the method of Delivery of the Goods and payments, it includes the price for the ordered Goods together with tax liabilities and all related costs, in particular Delivery and transaction costs.
The total order price is binding for the Seller and the Customer.
The Seller enables the following payment methods for the Sales Services provided:
in cash or by credit card upon personal collection at the Store's headquarters,
in cash or by credit card on delivery on delivery from the Carrier,
by traditional transfer to the Seller's bank account number: 85 9233 0001 0006 8257 2000 0010,
by quick transfer using the external payment system Przelewy24, operated by PayPro SA with its registered office in Poznań (60-327) at ul. Kanclerska 15, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000347935, NIP: 7792369887 and REGON: 301345068.
The customer is obliged to making the payment:
at the moment of releasing the Goods - in the case of choosing the cash payment method,
within 7 days - in case of choosing traditional transfer payment methods,
at the time of placing the order - if you choose the payment method using an external payment system.
The reimbursement of the payment by the Seller takes place immediately, no later than within 14 days from the date of the cause, in the event of:
withdrawal from the contract by the Consumer,
the Customer's resignation from the order or part of the order paid before execution,
the Seller recognizes the claim covered by the complaint in whole or in part, on the basis of generally applicable regulations.
The payment is refunded using the same payment method that was used by the customer in the original transaction, unless he agrees to a different solution, which do not involve any costs for him.
The Seller is not obliged to reimburse the additional costs of Delivery of the Goods incurred by the Customer, if the Customer has chosen a method of Delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller.
§8. Guarantees
The goods may be guaranteed by the Seller, manufacturer or distributor.
The guarantee is granted by submitting a guarantee statement, which defines the obligations of the guarantor and the Customer's rights in the event that the Goods do not have the properties specified in this statement.
Together with the Goods covered by the guarantee, the Seller issues a guarantee document to the Customer.
§9. Complaints
Complaints may be submitted under the warranty or guarantee, if granted.
If the Goods are covered by the guarantee, the Customer is entitled to complain about the Goods using the rights resulting from the warranty, by submitting a complaint through the Seller or directly to the guarantor. If the Consumer exercises the rights under the warranty, the time limit for exercising the rights under the warranty is suspended on the day the Seller is notified of the defect. This period runs from the date of the guarantor's refusal to perform the obligations arising from the guarantee or ineffective expiry of their performance.
The right to use the rights resulting from the warranty is granted regardless of any rights arising from the warranty. with warranty. The exercise of any warranty rights does not affect the Seller's liability under the warranty.
Complaints under the warranty may be submitted by letter or e-mail to the postal or electronic address of the Seller. They can be submitted using the form, the template of which is attached to the Regulations, but it is not obligatory.
In the content of the complaint under the warranty, it is recommended to include:
Consumer's contact details, which will be used to answer the complaint and conduct correspondence related to it,
the Consumer's bank account number, which will be used to refund money, in the event of such a circumstance,
a description of the problem and the consumer's identification data.
If the complaint under the warranty relates to the Goods, in order to consider the complaint by the Seller, the Consumer is obliged to deliver or send the advertised Goods to the Seller's address, at his expense. If, due to the type of the Goods or the method of their installation, the delivery of the Goods would be difficult, the Consumer is obliged to make the Goods available to the Seller at the place where the Goods are located.
The seller recognizes complaints under:
warranty within 14 days from the date of notification,
any warranty, within the period specified in the warranty conditions.
The Seller will inform the Consumer about the method of settling the complaint received:
under the warranty by electronic means or by ordinary letter, depending on the Consumer's will or the method of making a complaint used by him,
for any warranty in the manner specified in the warranty conditions.
In the event that the complaint under the warranty relates to the Goods which, after examining the complaint, are to be sent to the Consumer, the Seller will deliver or send the Goods to the Consumer's address.
The reimbursement of funds in connection with the warranty claim will be made using the method of transfer to a bank account or by postal order, as requested by the Consumer.
The application of the warranty is excluded in relation to Customers who are not Consumers.
§10. Out-of-court complaint consideration and redress
The consumer has the option of using the following extrajudicial means of dealing with complaints and redress:
submitting a request for settlement a dispute arising from the concluded Sales contract to a permanent amicable consumer court operating at the Trade Inspection, the address of which, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, kept at the URL https://www.uokik.gov.pl/ wazne_adresy.php # faq596,
submitting a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer , and the Seller to the provincial inspector of the Trade Inspection, whose address, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, run at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
using the help of a poviat or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
ODR internet platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC.
Details about the procedure out-of-court methods of dealing with complaints and redress as well as the rules of access to these procedures can be found at the offices and on the websites of the entities listed in point 1.
List of entities and institutions that carry out tasks related to out-of-court resolution of consumer disputes and detailed, among others such formations can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.
§11. Withdrawal from the contract
The provisions contained in this article regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to his business, when the content of this contract results that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
The consumer may, without giving any reason, withdraw within 14 days from the date of concluding the contract, including the Sales contract, subject to the standards indicated in the notice on withdrawal from the contract, attached to the Regulations.
The Consumer is not entitled to withdraw from the contract, among others. in relation to the contract for the Sale of non-prefabricated Goods, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
In other cases, the Consumer may withdraw from the contract by submitting a declaration to the Seller on withdrawal from the contract. The declaration may be submitted on the form, a specimen of which is attached to the Regulations.
Immediately, but no later than within 14 days from the date on which the Consumer withdraws from of the contract, he is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller. To meet the deadline, it is enough to return the Goods before its expiry. This provision does not apply if the Seller has offered to pick up the Goods himself.
The consumer is responsible for the reduction in the value of the Goods as a result of using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
In the event of withdrawal from the contract, it is considered void. If the Consumer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.
§12. Processing of data and cookies
Information on the terms of personal data processing can be found in the Privacy and Cookie Policy of the Store.
Information about the cookies used can be found in the Store's Privacy and Cookie Policy.
§13. License terms
The Seller grants to Customers who use the Store a free license for their own personal use and in order to enable the use of the Store, in compliance with these terms.
Store name, Store graphic design, Store structure, Store, Store source or compiled code, websites used to operate the Store and any documents developed by the Seller in connection with making the Store available, including related works, including the Regulations and other documents or messages sent in connection with the provision of services, constitute works within the meaning of the copyright law. The Seller does not transfer to the Customer the proprietary copyrights to the Store or any works constituting its part, or the right to grant permits regarding the disposal and use of proprietary copyrights to these works or the Store, as well as to exercise other subsidiary rights, not reserved in the license conditions .
The right to use the Store and related works with it, is valid in the following fields of use: saving and playing in the memory of a telecommunications device at a place and time chosen by them, and access and display via a telecommunications device at a place and time selected by them.
The customer may not: rent, lease or resell works or any part of them, as well as create derivative works based on them, make changes to works, delete information about rights ownership or copyrights that may appear in the area of works, use the works for purposes that violate applicable common law or ethical and moral standards.
The license is unlimited over time, unlimited territorially and non-exclusive, and applies to the entire Store and related works. The Seller retains exclusive rights to decide about maintaining the integrity of the Store.
By publishing any content in the Store, in particular: comments or opinions, the Customer grants the Seller a free, unlimited over time, territorially unlimited and non-exclusive license for their use in the following fields of use: publication in the area of the Store's website, saving and restoring in the memory of a telecommunications device at a place and time chosen by you, access and display via a telecommunications device at a place and time chosen by them, while retaining the right to sub-license as referred to in the points above, in order to enable customers to use the Store.
The customer acknowledges that it is forbidden is to deliver to the Store or through it, the content:
illegal,
that may mislead other Customers,
violating the personal rights of Customers, Seller or third parties,
commonly considered offensive, vulgar or deceptive, in particular: pornographic content, content promoting drug use or excessive alcohol consumption, content inciting racism, xenophobia or hate speech.
The seller is entitled to remove or moderate content that violates the provisions of the Regulations.
§14. Binding and changing the regulations
The Regulations enter into force within 3 days from the date of their publication on the Store's website.
Amendments to the Regulations may occur due to a change in the law regarding the subject of the provision of Services, as well as due to technical or organizational changes regarding the services provided by the Seller.
Change of the Regulations is done by publishing its new content on the Store's website.
The amendment to the Regulations does not apply to Sales contracts concluded before the date of its amendment.
Publication of information about the amendment to the Regulations takes place in the area of the Store's website, within 3 days before the date of its new wording.
The Seller sends electronically information about the amendment to the Regulations, if the parties are bound by a contract concluded for n unmarked.
§15. Final Provisions
The meaning of terms written with a capital letter is consistent with the explanations in the section describing the definitions used in the Regulations.
The Seller is not responsible for:
interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
benefits lost by non-consumer customers.
If it is not possible to settle the dispute amicably between the Seller and the Customer who is not a Consumer or a Consumer who does not reside in Rzec zypospolitej Polska in the circumstances of allowing such a possibility by the provisions of its national law, the competent court for its decision shall be the court competent for the seat of the Seller.
In relation to customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, if the provisions of their domestic law allow such a possibility, as the law applicable to the performance of the contract concluded with the Seller and the settlement of disputes related thereto, the law of the Republic of Poland shall apply.
The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer under generally applicable local law.
In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the generally applicable law in the consumer's country, these provisions shall apply.
If the provisions of the Regulations prove to be invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, there will be a standard corresponding to what the parties have agreed or to what they would have agreed if they had included such a provision in the Regulations.
§16. Definitions used in the regulations
Working days are the days of the week from Monday to Friday, excluding public holidays.
Delivery is the process of delivering the Goods to the Customer to the destination indicated by him, carried out by the Carrier.
Customer is a natural person, provided that he has full capacity to legal actions or limited legal capacity in cases regulated by generally applicable law or subject to the consent of a legal representative, as well as a legal person or an organizational unit without legal personality, for which the provisions of generally applicable law grant legal capacity, which includes The Seller a contract for the provision of the Service.
Customer Account is a panel that allows you to manage the Customer's orders via the Store, under the condition registration and logging in.
Consumer is a Customer who is a natural person and concludes a contract for purposes not directly related to his business or professional activity.
Cart is a functionality of the Store, which allows the Customer to complete orders for Goods.
Parcel Locker to an automatic box or postal terminal used to collect shipments of Goods.
Carrier is an entity that provides Goods Delivery services in cooperation with the Seller.
Regulations are these contractual conditions, the subject of which is the provision of Services by electronic means by the Seller to the Customers via the Store.
Store is a store run by the Seller via a website available on the Internet at the URL: odpalaj.pl.
Seller is Small Blue Dot sp. z o.o based in Łochów (07-130) at ul. Chopina 37, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000482350, NIP: 7831705882 and REGON: 30257161900000, being the service provider, administrator and owner of the Store. The Seller can be contacted by calling: 508 810 479 and using the e-mail address: odpalaj@odpalaj.pl .
Sale is a Service for the sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller's obligation to transfer to the Customer the ownership of the Goods and their release, and the Customer's obligation to collect the Goods and pay to the Seller marked prices.
Goods is an item presented in the Store by the Seller for Sale.
Service is a service provided by the Seller to the Customer, on the basis of an agreement concluded between the parties via the Store. The conclusion of the contract takes place within the framework of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.
INFORMATION RELATING TO THE EXECUTION OF THE LAW WITHDRAWAL FROM THE CONTRACT
NOTICE ABOUT THE WITHDRAWAL FROM THE CONTRACT
The provisions contained in this instruction regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to its business, if the content of this contract shows that it does not have this person of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
As a Consumer, you have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right to withdraw from the contract". The withdrawal period will expire after 14 days from the date:
on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of an item - in the case of an agreement obliging to transfer the ownership of the item (e.g. a sales agreement, a supply agreement or a contract for a specific work being a movable object),
conclusion contract - in the case of contracts for the provision of services.
To meet the withdrawal deadline, it is enough for you to send information regarding the exercise of your right of withdrawal the contract before the deadline for withdrawing from the contract.
To exercise the right to withdraw from the contract, you must inform us: Small Blue Dot sp. z o.o., ul. Chopina 37, 07-130 Łochów, e-mail: odpalaj@odpalaj.pl, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).
When withdrawing from the contract, you may use the model withdrawal form, but it is not obligatory. The form template is attached to the regulations for the provision of electronic services as part of the Store.
Consequences of withdrawal from the contract
In the event of withdrawal from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract.
We will refund the payment using the same payment methods, which were used by you in the original transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the goods or until proof of their return is provided to us, whichever occurs first.
If you have received the goods in connection with the contract, please send back or hand over the item to us at the address Small Blue Dot sp.z o.o., ul. Chopina 37, 07-130 Łochów, immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
Please note that you will have to bear the direct cost of returning the goods. If, due to its nature, an item cannot normally be returned by post, you will have to bear the direct cost of returning the item. The amount of these costs is estimated at a maximum of about PLN 25.00.
You are only responsible for a decrease in the value of the item resulting from using it in a different way than was necessary to establish its nature, features and the functioning of things.
Exclusion of the right to withdraw from the contract
The right to withdraw from an off-premises or distance contract is not available to the consumer in relation to contracts: in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT
(this form should be completed and returned only if you wish to withdraw from the contract)
Recipient : Small Blue Dot sp. z o.o., ul. Chopina 37, Łochów 07-130 | odpalaj@odpalaj.pl
I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following service (* ):
Date of conclusion of the contract (*) / receipt (*) :
Name and name :
Address :
Signature :
(only if the form is submitted on paper)
Data :
COMPLAINT FORM
(this form can be completed and returned if you wish to make a complaint under the warranty )
Recipient : Small Blue Dot sp. z o.o., ul. Chopina 37, 07-130 Łochów
Customer name and surname :
Customer address :
Customer's phone number:
Customer's e-mail address: < / strong>
As contact details that will be used to answer the complaint and correspondence related to it, I indicate:
mail address:
email address:
The complaint concerns:
the sales contract of __________ of the goods:
other service agreements:
other:
Date when the reason for the complaint was found:
Problem description:
Complaint request:
removal of a defect in a good or service
replacement of a defect-free product
price reduction of the goods
withdrawal from the contract
The seller informs that:
Goods may be covered by the manufacturer's or distributor's warranty. In this case, the customer is entitled to advertise the goods using the warranty rights by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the Seller or directly to the guarantor. The customer may exercise the rights under the warranty for physical defects of the goods regardless of the rights resulting from a possible warranty.
Signature of the applicant: