Complaints and returns

Complaints

  1. Complaints may be submitted under the warranty or guarantee, if granted.

  2. If the Goods are covered by the guarantee, the Customer is entitled to complain about the Goods using the rights resulting from the warranty, by submitting a complaint through the Seller or directly to the guarantor. If the Consumer exercises the rights under the warranty, the time limit for exercising the rights under the warranty is suspended on the day the Seller is notified of the defect. This period runs from the date of the guarantor's refusal to perform the obligations arising from the guarantee or ineffective expiry of their performance.

  3. The right to use the rights resulting from the warranty is granted regardless of any rights arising from the warranty. with warranty. The exercise of any warranty rights does not affect the Seller's liability under the warranty.

  4. Complaints under the warranty may be submitted by letter or e-mail to the postal or electronic address of the Seller. They can be submitted using the form, the template of which is attached to the Regulations, but it is not obligatory.

  5. In the content of the complaint under the warranty, it is recommended to include:

    1. Consumer's contact details, which will be used to answer the complaint and conduct correspondence related to it,

    2. the Consumer's bank account number, which will be used to refund money, in the event of such a circumstance,

    3. a description of the problem and the consumer's identification data.

  6. If the complaint under the warranty relates to the Goods, in order to consider the complaint by the Seller, the Consumer is obliged to deliver or send the advertised Goods to the Seller's address, at his expense. If, due to the type of the Goods or the method of their installation, the delivery of the Goods would be difficult, the Consumer is obliged to make the Goods available to the Seller at the place where the Goods are located.

  7. The seller recognizes complaints under:

    1. warranty within 14 days from the date of notification,

    2. any warranty, within the period specified in the warranty conditions.

  8. The Seller will inform the Consumer about the method of settling the complaint received:

    1. under the warranty by electronic means or by ordinary letter, depending on the Consumer's will or the method of making a complaint used by him,

    2. for any warranty in the manner specified in the warranty conditions.

  9. In the event that the complaint under the warranty relates to the Goods which, after examining the complaint, are to be sent to the Consumer, the Seller will deliver or send the Goods to the Consumer's address.

  10. The reimbursement of funds in connection with the warranty claim will be made using the method of transfer to a bank account or by postal order, as requested by the Consumer.

  11. The application of the warranty is excluded in relation to Customers who are not Consumers.

Out-of-court complaint consideration and redress

  1. The consumer has the option of using the following extrajudicial means of dealing with complaints and redress:

    1. submitting a request for settlement a dispute arising from the concluded Sales contract to a permanent amicable consumer court operating at the Trade Inspection, the address of which, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, kept at the URL https://www.uokik.gov.pl/ wazne_adresy.php # faq596,

    2. submitting a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer , and the Seller to the provincial inspector of the Trade Inspection, whose address, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, run at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595, < / p>

    3. using the help of a poviat or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,

    4. ODR internet platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC.

  2. Details about the procedure out-of-court methods of dealing with complaints and redress as well as the rules of access to these procedures can be found at the offices and on the websites of the entities listed in point 1.

  3. List of entities and institutions that carry out tasks related to out-of-court resolution of consumer disputes and detailed, among others such formations can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.

Withdrawal from the contract

  1. The provisions contained in this article regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to his business, when the content of this contract results that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

  2. The consumer may, without giving any reason, withdraw within 14 days from the date of concluding the contract, including the Sales contract, subject to the standards indicated in the notice on withdrawal from the contract, attached to the Regulations.

  3. The Consumer is not entitled to withdraw from the contract, among others. in relation to the contract for the Sale of non-prefabricated Goods, manufactured according to the Consumer's specification or serving to satisfy his individual needs,

  4. In other cases, the Consumer may withdraw from the contract by submitting a declaration to the Seller on withdrawal from the contract. The declaration may be submitted on the form, a specimen of which is attached to the Regulations.

  5. Immediately, but no later than within 14 days from the date on which the Consumer withdraws from of the contract, he is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller. To meet the deadline, it is enough to return the Goods before its expiry. This provision does not apply if the Seller has offered to pick up the Goods himself.

  6. The consumer is responsible for the reduction in the value of the Goods as a result of using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

  7. In the event of withdrawal from the contract, it is considered void. If the Consumer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.

INFORMATION RELATING TO THE EXECUTION OF THE LAW WITHDRAWAL FROM THE CONTRACT

NOTICE ABOUT THE WITHDRAWAL FROM THE CONTRACT

The provisions contained in this instruction regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to its business, if the content of this contract shows that it does not have this person of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

As a Consumer, you have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right to withdraw from the contract". The withdrawal period will expire after 14 days from the date:

  1. on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of an item - in the case of an agreement obliging to transfer the ownership of the item (e.g. a sales agreement, a supply agreement or a contract for a specific work being a movable object),

  2. conclusion contract - in the case of contracts for the provision of services.

To meet the withdrawal deadline, it is enough for you to send information regarding the exercise of your right of withdrawal the contract before the deadline for withdrawing from the contract.

To exercise the right to withdraw from the contract, you must inform us: Small Blue Dot sp. z o.o., ul. Chopina 37, 07-130 Łochów, e-mail: odpalaj@odpalaj.pl, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When withdrawing from the contract, you may use the model withdrawal form, but it is not obligatory. The form template is attached to the regulations for the provision of electronic services as part of the Store.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract.

We will refund the payment using the same payment methods, which were used by you in the original transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the goods or until proof of their return is provided to us, whichever occurs first.

If you have received the goods in connection with the contract, please send back or hand over the item to us at the address Small Blue Dot sp.z o.o., ul. Chopina 37, 07-130 Łochów, immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note that you will have to bear the direct cost of returning the goods. If, due to its nature, an item cannot normally be returned by post, you will have to bear the direct cost of returning the item. The amount of these costs is estimated at a maximum of about PLN 25.00.

You are only responsible for a decrease in the value of the item resulting from using it in a different way than was necessary to establish its nature, features and the functioning of things.

Exclusion of the right to withdraw from the contract

The right to withdraw from an off-premises or distance contract is not available to the consumer in relation to contracts: in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT

(this form should be completed and returned only if you wish to withdraw from the contract)

Recipient : Small Blue Dot sp. z o.o., ul. Chopina 37, Łochów 07-130 | odpalaj@odpalaj.pl

I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following service (* ):

Date of conclusion of the contract (*) / receipt (*) :

Name and name :

Address :

Signature :

(only if the form is submitted on paper)

Data :

(*) Delete as appropriate.

COMPLAINT FORM

(this form can be completed and returned if you wish to make a complaint under the warranty)

Recipient : Small Blue Dot sp. z o.o., ul. Chopina 37, 07-130 Łochów

Customer name and surname :

Customer address :

Customer's phone number:

Customer's e-mail address:

As contact details that will be used to answer the complaint and correspondence related to it, I indicate:

  • mail address:

  • email address:

The complaint concerns:

    • the sales contract of __________ of the goods:

other service agreements:

  • other:

Date when the reason for the complaint was found:

Problem description:

Complaint request:

  • removal of a defect in a good or service

  • replacement of a defect-free product

  • price reduction of the goods

  • withdrawal from the contract

The seller informs that:

Goods may be covered by the manufacturer's or distributor's warranty. In this case, the customer is entitled to advertise the goods using the warranty rights by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the Seller or directly to the guarantor. The customer may exercise the rights under the warranty for physical defects of the goods regardless of the rights resulting from a possible warranty.

Signature of the applicant: